We value our customers. Customers often ask about the Guarantee, Terms of Payments
and what are our return policy is. We aim for complete customer satisfaction. If
you are not completely happy with your purchase, we want to hear about it. Let us
know if something is wrong and we will do our best what we can to make it right
with your co operation.
WHAT ARE THE RETURN/EXCHANGE POLICY ?
All products are custom made to particular Designs,
Patterns and other specifications. Therefore, orders once delivered, cannot be returned
for REFUND. We do ensure that return & refund situations will not be arise and
ensure customer satisfaction 100% .
We have Replacement policy for the goods come under MANUFACTURING defect only.
Customer Liking & Disliking of the collection
will be customers sole Responsibility. It will be not covered under any of the Return
Or Replacement policy.
Megh Craft must be informed by Customer for any
Defect / damage within 3 days of date of receipt of Goods.
After then Megh Craft will not be responsible for any of the Damage or Replacement.
The Products will be exchanged without any extra
cost, once the sold piece is received back.
All shipping costs
for return of the products to our address in India must be borne by the customer.
The Returned Goods MUST reaches us no later than 2 weeks from date of your receipt
In Case of settlements
of the Replacement of the matter, Customer needs to dispatch the goods within 2
Days from the Date of Conclusion of Replacement/ Return. IF Customer Fails to send
the goods within said Time Frame the Replacement / Return will not be Accepted subject
to any Professional Or Personal Reason.
JEWELRY : For Jewelry collection MEGH CRAFT will replace
the collection from the same CATEGORY and Pattern (subject to the availability of
stock & Designs Available with us. There will not be any choose and buy option
will be provided or entertained.
Note: Stone Fallen
during Transit will not comes under any defect as all the
jewelries are hand made and this happens sometimes due to bumpy ride. This
can be easily resolved with the help of any permanent glue. To help in this matter
Megh Craft , Send Extra beads & Patches in the Parcel.
CLOTHING : For the clothing collection, the substituted piece
may differ slightly from the original in color and/or prints due to fast changing
As a wholesaler /Manufacturer all the collection
are provided in the Mix Lot , Mix Designs with the consent / Agreeness of customer.
Any later date issue regarding Designs & Patterns sent will not be entertained.
Customer need to discuss with us before any order Confirmation.
TRANSIT/SHIPPING DAMAGE: Any Damage due to Transit and Shipping
will not come under Replacement or Exchange Policy Or Refund Policy. To avoid
such kind of Situation we do take special care in Packing. We provide in Export
packing where your goods will be covered in there Thick Layer of Form sheet, Clothing
& finally in the Thick Cardboard packing box.
If any other Exchange
policy is applicable to the customer depending on the volume of the business, it
will be informed to the customer accordingly.
The duty applicable
in the customer country will not be in account of the supplier as supplier does
not know what kind of laws applicable in importing country. The Duty/Custom charges
in the Customer country will be in customer account.
We value customer's business relationship and will always
look forward for long term business. For any further questions always feel free
PAYMENT TERMS & CONDITIONS ::
1) Because of the high online credit cards frauds, we do not accept any credit
cards directly at present. Customers in india can pay by the mode of CHEQUE, DEMAND
DRAFT, PAY ORDER, NET BANKING (Please ask us for IFS code), CASH to our Bank Account.
International customers can pay by the mode of
or WIRE TRANSFER (Please ask us for SWIFT code ). Please note that any charges applicable
for any mode of transaction will be paid by the customer.
2) All the Payments are accepted in advance on the finalization of the orders.
The order will be processed and shipped only after the complition of the transaction
by any of the above payment mode and after the credit of the Invoice amount to our
3) Customer should inform us about the full details for the mode of transaction
for remittance along with the transaction ID and we will revert back to the customer
with confirmation of acceptance of the remittance once it is credited to our Bank
SHIPPING & RETURNS ::
1) All international
Orders submitted are normally shipped within 7 - 12 working days on receipt of the
orders will be shipped by reputed International courier services via Air Cargo or
Sea Cargo or as per the suggestion of the customers. We will advice the customer
the cheapest mode of transport with regards to the size of the shipment for customer
3) Once the
order is shipped we will mail our customer the Shipping Details and the tracking
number which will help the customer to track the shipment from the transporter's
CRAFT ships all the products from India, we do shipping to USA, UK, Australia,
Canada, UAE, Singapore, China, France, New Zealand, Netherlands, Malaysia, Hong
Kong, Japan. All international shipments are been send by either DHL or FEDEX.
4) Once dispatching
the order, If order / product will return to us because of incomplete address /
wrong address (Provided by Customer) then Megh Craft will not responsible in such
cases and we will not provide any refunds. If a non-delivery or late delivery occurs
due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient
not available) any extra cost spent by MEGH CRAFT for re-delivery shall be
claimed from the customer placing the order.
PRIVACY NOTICE ::
We respect your
privacy and we are very much committed to the same.
We value your
Privacy and the information collected from you while placing an order is never shared
with anyone else and is used only for the purpose of finalising, fulfiling and shipping
your order as per your instructions. We would never sell, rent or share your email,
contacts or any other information with any third-party.
CONDITIONS OF USE
By placing the
order the customer has unconditionally accepted the terms and conditions of use
as given hereunder and/or elsewhere in the site.
1) The customer may carefully read all the information on products and services
as provided in relevant sections and follow the same.
2) MEGH CRAFT will not be responsible for any damage suffered by customer
for his/her product if not used as per the instruction given by us.
3) All products before supplying are checked, screened and assured by the
us to ensure that the products are of the standard, quality, design, composition,
style or model that they are representative of.
4) The prices and availability of products are subject to change without
prior notice at the sole discretion and we request you to please confirm the pricing
and stock status of the particular item before placing your final order.
5)MEGH CRAFT reserves the right to refuse or cancel any order placed
for a product that is listed at an incorrect price or for any other reason. This
shall be regardless of whether the order has been confirmed and/or payment been
received. The payment shall be refunded and the customer shall be informed
of the same.
6) If a non-delivery or late delivery occurs due to a mistake by the customer
(i.e. wrong or incomplete name or address or recipient not available) any extra
cost spent by MEGH CRAFT for re-delivery shall be claimed from the customer
placing the order.
7) The customer agrees to give accurate, authentic and true information.
MEGH CRAFT reserves the right to confirm and validate the information and
other details provided by the customer at any point of time. If any such User details
are found not to be true wholly or partly, MEGH CRAFT has the right in its
sole discretion to reject the order.
9) Because or high credit card frauds nowadays we do not accept any credit
cards. We only follow the Terms of Payments as per our Payments Terms & Conditions.
10) MEGH CRAFT strongly request our customer to follow the instructions
on washing of fabric or any other instructions given by us.
11) In case for any manufacturing defect of our material, MEGH CRAFT
will replace the material of the same color and pattern (subject to the availabilty
of stock) at our cost within 7 days from the receipt of the rejected material
or can offer another piece of the same pricing as per customer's selection.
12) In case of change of any color or pattern from our customer apart from
the order placed, we will replace the material of the choice of the color &
pattern of customer (subject to stock availability) within 7 days from the
receipt of the change material or will offer another piece of customer's choice
of the same pricing. For replacement of the material any shipping and handling charges
have to be bear by the customer.
13) MEGH CRAFT can exchange for any change of color or pattern apart
from the order place by customer only within the 7 days from the receipt of
the material at the customer's end.
14) MEGH CRAFT shall not be liable for any delay/non-delivery of ordered
goods in case of wrong address provided by the customer, flood, fire, wars, acts
of God or any cause that is beyond the control of us.
15) MEGH CRAFT shall not entertain any complaints after 7 days
from the receipt of the goods at Customer end.
16) MEGH CRAFT Is the Sole owner of this website and all its contains.
No part of this Site may be reproduced or transmitted in any material form or by
any means, electronic or mechanical (including copying, recordings or storing it
in any medium and whether or not transiently or incidentally to some other use of
this publications) without the written prior permission from the MEGH CRAFT
owner except in accordance with the provisions of the Copyright, Designs and
Patent Act 1988. India. MEGH CRAFT
reserve the right to add, delete, alter or modify these terms and conditions at
17) CUSTOMERS OF “MEGH
CRAFT ” ARE SUPPOSED TO HAVE THOROUGHLY READ AND UNDERSTOOD ALL THE TERMS
AND CONDITIONS MENTIONED HEREIN. CUSTOMERS ARE CONSIDERED TO HAVE UNCONDITIONALLY
AGREED, APPROVED, UNDERSTOOD AND ACCEPTED ALL THE TERMS, CONDITIONS, PROCEDURES,
RISKS AND CONSEQUENCES OF USING THE PRODUCTS/SERVICES WITH “MEGH CRAFT ”
AND THEY CANNOT, AT ANY TIME, CLAIM IGNORANCE OF ANY OR ALL OF THEM. ALL RELATIONSHIP
OF ANY CUSTOMER WHERESOEVER SITUATED IS GOVERNED BY AND IN ACCORDANCE WITH THE LAWS
AND JURIDICTION OF AHMEDABAD, GUJARAT, INDIA.
18) If the CUSTOMER has any question, doubts or confusion in regard
to any of the terms & conditions set out herein he should seek clarifications
from us through Phone call or Sending us an email on
email@example.com / firstname.lastname@example.org